FAQs – Apparel by STICK IT UP
🕒 When will my order ship?
We usually ship all orders within 24–48 hours of being placed.
During sale periods or special drops, dispatch might take a little longer due to high order volume, but we promise it’s worth the wait!
🚚 How long will it take to receive my order?
Once shipped, your order typically reaches you within 3–7 working days, depending on your location.
🔁 What is your return and exchange policy?
We follow a no-questions-asked return and exchange policy within 7 days of delivery.
To initiate a return or exchange, simply contact us at wecare@stickitup.xyz with your order details.
⚠️ Are sale items eligible for return or exchange?
No, items purchased during a sale or special promotion are not eligible for return, exchange, or refund.
All sale purchases are final.
❌ Can I cancel my order?
Orders can only be cancelled before our team begins processing them.
Once your order is packed or shipped, it cannot be cancelled.
To request a cancellation, please reach out to wecare@stickitup.xyz as soon as possible.
💸 When will I receive my refund?
If your return or cancellation request is approved, refunds are usually processed within 5–7 working days to your original payment method.
📦 What if I receive a damaged or wrong product?
In case of any issue with your order (wrong size, damaged, or defective item), please email us within 48 hours of delivery.
Our team will assist you with a quick replacement or refund.
📩 Need more help?
We’re here to help! Drop us a message at wecare@stickitup.xyz.